All items are sent from MY studio in Tel Aviv, Israel.
Orders are shipped within 1-3 weeks.
Average shipping times are:
Israel: Standard Shipping - Tracked Mail 5-10 working days, Door to Door Delivery - Outside Tel-Aviv Metropolitan Area - 3-5 working days, Express Delivery - Tel Aviv Metropolitan Area - 1 working day.
International: Fast Shipping 5 Working days.
Business days do not include weekends and holidays.
Delivery times vary according to the Israel Postal Service and the postal service in your country. There may be delays for reasons like holidays, weather conditions, custom checks, etc.
Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange the delivery. Please be patient and feel free to contact me with any concern that you might have, and together we will figure things out.
Customs or Import Duties
Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You may want to contact your local customs office for further information.
It is the Buyer's responsibility to check that the shipping address he provided me is updated and correct- including Building #,Entrance #, Floor # Apt #.If a package is returned to me because of an incomplete address or if it was unclaimed, we will charge for re-shipping of the item back to you (same shipping method and fee as in the original order).
Returns and Exchanges
Want to return or exchange something? No problem, as an International customer, you can return your parcel using any postal service. You have 7 days from the point of receiving to send it back when it's in original package, unworn and unused. As the parcel remains your responsibility until it arrives to me, remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. You can also send me the tracking number once you send it out.
Please make sure I know the order number your return relates to and your details.
I can't refund you without these details, so make sure those details are written in your returned/exchange package.
If you want it replaced for a different color or a different item please let me know so, in a note inside your package or by email.
It can usually take up to 21 working days for your return parcel to be delivered back here to Tel Aviv, depending on your location and which postal service you use.
You will receive an email as soon as I receive your return in its original unworn condition and either exchange it or apply your refund of the item's worth. In the unlikely event that an item is returned to us in an unsuitable condition, we will not be able to refund you.
Any refund will automatically be issued to your PayPal account, if you paid with a credit card, Paypal will do the refund automatically. This typically takes 5-10 working days, dependent on your bank/card issuer.
It's Important to me that you'll to be satisfied with the items you ordered.
If u have any questions or requests, I will be happy to be at your service, just contact me by email and I will respond as soon as possible.